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مطلوب موظفين كول سنتر (خدمة عملاء) للعمل لدى شركة باسكت
عن هذه الوظيفة
Roles & Responsibilities
● Create an exceptional, personalized service experience for users.
● Provide positive, fast, and complete support resolutions to users via various access channels.
● Provide support to both shoppers and customers.
● Identify common trends within support interactions and escalate appropriately. Ability to quickly
identify and resolve customer inquiries.
● Act with the customer in mind and advocate for the user community.
● Communicate effectively and exercise sound judgment when interacting with customers.
● Infuse all interactions with empathy and kindness.
● Excellent attention to detail and ability to proactively solve for the customer
Qualifications
● 1-3 years experience in customer service or call centre
● Flexible schedule, willing to work non-traditional business hours and weekends, morning, afternoon,
and overnight shifts.
● Highly sociable and a good communicator
● Dependable and punctual time management skills Strong writing skills and impeccable attention to details.
● Strong problem-solving skills with the ability to creatively resolve difficult situations.
Education
Bachelor's degree